Delivery Information

Our delivery service explained

Placing Your Order

When placing your order, you can choose your delivery date in the checkout, we can normally deliver as soon as the next working day! After you've placed your order, you will receive an order confirmation by email.
Before Delivery

Once we have processed your order for delivery, we will send you a second email confirmation, SMS and a separate invoice for your order. This will confirm your delivery date and notify you that the stock is ready to be loaded onto our transport vehicles for delivery. Orders are processed Monday-Friday.
Day of Delivery

Your new floor is ready to be delivered! Depending on which courier is used for your delivery, you may receive a text message confirming that your order is out for dispatch, along with an estimate time of arrival. Your delivery driver should also give you a call prior to delivery, so please make sure your contact information is correct.
On Delivery

Our driver will arrive to deliver your products kerbside. They will try and deliver as close to the premises as possible, access permitting. You will be required to sign for your order and the driver will take a proof of delivery photo. Drivers are not insured to enter your premises, so please make sure that you have adequate help available for a pallet delivery. Drivers may sometimes be able to assist with deliveries but this is at their own discretion and is not part of our delivery service.

Our Delivery Options

Ninety-five percent of our catalog items fall into the standard shipping category. However, please note that certain wood and LVT flooring products may be subject to a higher shipping rate for orders under £350.

Courier Type

Under £350

Over £350

Standard Shipping

Select a date (next day available)

£29.95

Free

Higher Rate Shipping

Select a date (next day available)

£49.99

Free

Click & Collect

We provide a convenient click and collect service at all our supplier depots across the UK. In cases where the stock is available at a branch near you, we even offer same-day collection.

If you are interested in this service, please do not hesitate to contact our sales team. They will be more than happy to check the stock availability and assist you in placing your order.

Call us 0300 303 6069

Remote Delivery

Our delivery network may encounter challenges when delivering to specific locations within the United Kingdom. These areas include Cornwall, remote regions in Wales and Scotland, as well as a few isolated areas in England.*

However, in many cases, we can arrange alternative delivery solutions. Please give us a call to discuss further details.

Call us 0300 303 6069

FAQs

Can I return any left over packs?

Why are your delivery costs high?

My order has arrived incomplete or incorrect, what should I do?

I've missed my delivery, what should I do?

Do I need a forklift to receive my order?

* Remote Delivery Areas.

Cornwall
North Devon
Scottish Highlands
Mid Wales
North Wales
West Wales
Barrow-In-Furness
Non-Mainland Islands
Some areas of the Lake District/Cumbria

How your order is delivered:

Deliveries are made ‘kerbside’, and it is the recipient’s responsibility to handle the goods. For larger orders, we recommend planning ahead and arranging assistance, especially if you are receiving numerous boxes or if your order is for a room not on the ground floor. Please note that this applies to flats, tower blocks, high-rises, etc.

Condition of Goods:

Faulty Goods: If you receive faulty, missing, or incorrect goods, please contact our customer service team via email at info@flooringking.co.uk.

In the unlikely event that any items in your order are faulty, please make us aware ASAP and within 3 days of delivery where possible. We will then arrange a collection of the faulty goods and a delivery of new goods. We will endeavor to deliver your replacements the next working day to minimise disruption to your project schedule.

Your Responsibility: As the customer and recipient of your purchased goods, it is your responsibility to ensure that all flooring products are in perfect condition before use.

Flooring King cannot accept any claims for damaged, faulty, or misdescribed items once they have been used or fitted. The use or fitting of the items will be considered as proof that you, the buyer or your agent, have accepted that the goods are in perfect condition.

You must accept full responsibility for the suitability of the items ordered for the intended purpose.

Missing or Damaged Goods: If you discover that any items in your Flooring King order have been lost or damaged during transit, please ensure that this is documented on the carrier’s delivery note and contact us immediately.

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